Agent E-mail Verification Process

All users that want to send E-mail out of Paragon are required to verify the E-mail address that has been set up for them in the Agent Record by the MLS Administrator. A verification e-mail is triggered in Paragon when the agent (or user) sends their first E-Mail out of Paragon.  The send on this e-mail will be Paragon E-Mail Services.

Note: In addition to the first E-Mail, any changes made to the agent's E-Mail address in the Agent Record in Paragon will trigger the process.

The E-Mail will include a link that the user clicks on to verify that they are the owner of the E-Mail address. Users will have 30 days to complete the verification—during which time, they will be able to freely send E-Mail from Paragon. On the 21st day, if the user has not responded to the E-Mail, an E-Mail will be sent to the MLS/Board indicating that the user has not responded so that the MLS can follow up with the agent to complete the process. On day 31, if the user still has not responded, they will be unable to send E-Mail from Paragon. At this point, the MLS or Agent can trigger another verification E-Mail.  If the E-mail is incorrect the MLS can change the E-Mail address in the Agent Record and re-trigger the verification E-Mail to resolve the issue.

Following is a process flow of the verification process:

First day after release OR if the MLS/Board changes the agent's E-Mail address in the Agent Record in Paragon any time after the release

On the 21st day, if the user has not clicked the verification link in the verification E-Mail

On the 31st day, if the user has not clicked the verification link in the verification E-Mail they will no longer be able to e-mail out of Paragon.

If the E-Mail address is not verified, the status of the address changes to Invalid in the Agent Record in Paragon and the next time the agent clicks on the Compose or E-Mail link, they will immediately receive the following error message:

If the E-Mail is an auto-notification E-Mail from Prospecting, the agent will receive this message via E-Mail—no Prospecting E-Mail will be sent while the verification status is Invalid.

In either case the agent can try to resolve the issue by going to E-Mail Preferences, under User Preferences, or contact their Board Office to resolve the issue.